Frequently Asked Questions

Everything you need to know about shopping with Matter and Form Inc.

What shipping methods do you offer?

We provide standard, expedited, and overnight shipping options across North America. Tracking information is automatically emailed to you as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order status?

Once your order is processed, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view real-time updates.

Are your products covered by a warranty?

Yes, all Matter and Form Inc. products come with a one-year limited warranty against manufacturing defects. Detailed warranty terms are included in the product documentation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times vary by location and are calculated at checkout.